Privacy Policy.

Effective Date: June 15, 2026

 Family Matters of Florida LLC and Parents Who Lead™ ("Company," "we," "our," or "us") respect your privacy and are committed to protecting the personal information you provide when visiting our website, enrolling in programs, requesting services, or otherwise interacting with us.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you regarding your information. This Privacy Policy applies to information collected through our website, online platforms, educational programs, and marketing activities.

1.  INFORMATION WE COLLECT.

We may collect information that you voluntarily provide, including your name, email address, telephone number, mailing address, information submitted through contact forms, information provided during registration for courses, workshops, memberships, webinars, coaching programs, or services, billing and payment information, communications sent to us by email, website forms, or other methods

We may also automatically collect certain technical information, including IP address, browser type, device information, website usage information, pages visited, referring websites, and general geographic location derived from IP address.

 2.  . HOW WE USE YOUR INFORMATION.

We may use your information to provide requested services and programs, process purchases and payments, respond to inquiries, deliver educational content, manage memberships and course access, schedule appointments and consultations, improve our website and services, send newsletters, updates, and promotional materials, maintain business records, and comply with legal obligations.

3.  COACHING, EDUCATIONAL PROGRAMS, AND PROFESSIONAL SERVICES.

Parents Who Lead™ courses, workshops, memberships, educational materials, coaching services, and training programs are educational in nature. Participation in educational or coaching services does not establish a therapist-client relationship unless specifically agreed upon in a separate written professional services agreement.

Family Matters of Florida LLC may provide psychotherapy, mediation, parenting coordination, social investigations, reunification services, consultation, coaching, and related professional services. Professional services may be governed by separate informed consent documents, service agreements, court orders, professional standards, and applicable laws.

Parents Who Lead™ provides educational programs, coaching services, courses, workshops, memberships, and related resources. These services are educational in nature and are not healthcare services unless specifically identified otherwise in a separate written agreement. If applicable, clients receiving healthcare services will receive separate privacy disclosures governing protected health information.

4.  MENTAL HEALTH EMERGENCIES.

Parents Who Lead™ courses, workshops, memberships, educational materials, coaching services, and training programs are educational in nature, consequently, our website, email communications, online courses, and social media accounts are not monitored for emergency purposes.

If you are experiencing a mental health emergency, call 911, contact 988, or proceed to the nearest emergency room.

 5.  PAYMENT INFORMATION.

We may collect billing and payment information in connection with services, programs, memberships, or purchases. Payment information may be submitted directly by clients through secure third-party platforms utilized by our practice.

Payment processing and storage of payment information may be performed by third-party providers that maintain their own security, privacy, and compliance standards. We do not have access to complete payment card information except as necessary to administer authorized transactions.

We encourage users to review the privacy policies of any payment processors or practice management platforms used in connection with our services.

 5.  COOKIES AND ANALYTICS.

Our website may use cookies, analytics tools, and similar technologies to improve user experience and understand how visitors interact with our website.

You may disable cookies through your browser settings, although some website features may not function properly.

 6.  THIRD-PARTY SERVICE PROVIDERS.

We may use trusted third-party providers to support our business operations, including: • website hosting services; course and membership platforms; email communication services; payment processors; scheduling system, video conferencing platforms; cloud storage providers; and analytics providers. These providers may have access to information only as necessary to perform services on our behalf.7.  INFORMATION SHARING.

We do not sell your personal information.

We may share information with service providers assisting our business operations, when required by law, to comply with court orders, subpoenas, or legal processes; to protect our legal rights and safety, in connection with a business transfer, merger, or sale, and with your consent.

 7.  DATA SECURITY.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

 8.  DATA RETENTION.

We retain personal information only as long as reasonably necessary to provide services, comply with legal obligations, maintain business records, resolve disputes, and enforce agreements. Professional records may be retained in accordance with applicable legal, ethical, and licensing requirements.

9.  CHILDREN'S PRIVACY.

Our website and services are intended for adults. We do not knowingly collect personal information directly from children under the age of 18 without appropriate parental involvement or authorization

10.  YOUR CHOICES.

You may request updates or corrections to your information; opt-out of marketing communications, and unsubscribe from newsletters at any time. We may retain certain information as required by law or professional recordkeeping obligations.

11. CHANGES TO THIS POLICY.

We may update this Privacy Policy periodically. Changes will become effective upon posting the updated version on our website.

 12.  CONTACT INFORMATION.

Family Matters of Florida LLC
165 Wells Road, Suite 203
Orange Park, Florida 32073

Email: [email protected]

 If you have questions regarding this Privacy Policy or our privacy practices, please contact us using the information above.